Missing shipment is bad for business. It’s worse if you do not have any proof or tracking on the packages. Buyers can open an Item Not Received (INR) case and leave you a bad seller rating which will influence other buyers’ trust in you. To avoid this, always look for courier services with end-to-end tracking services.

Benefits of Tracking Services

shield with a tick


Without a tracking number, it is almost impossible to prove innocence against fraudulent buyers or unwarranted bad feedback ratings. Worst still, you will need to refund your buyer, bear the financial losses and suffer the consequences of a defect in your performance. Tracking information MUST be accompanied with an <A-Scan (or Acceptance-Scan)> that is recorded within your listing’s specified Handling Time.

smiley face

Happier customers

You and your buyers will know where their items are and when they should expect delivery. This is important, because when there are unforeseen delays (bad weather, courier on strike, problems at Customs, etc) you will still be aware of the your item status and will be able to communicate this to your buyers.

How to upload tracking information on eBay.

TOP TIP: Explore SEAPaSS now to see how you can streamline this process by bulk uploading your tracking details.

laptop showing step 1

Step 1

Go to My eBay and click on Selling

Step 2

On the Seller Hub, click on Orders then Awaiting Shipment

laptop showing step 2
laptop showing step 3

Step 3

Go to your listing and click on Add Tracking

Step 4

Input your tracking information. Important: Please select the carrier name from the list of suggestions.

laptop showing step 4


Many sellers commonly make the mistake of entering the wrong Carrier name and tracking number on eBay. When the tracking information is incorrect, it is considered “invalid” and your buyers cannot track their parcel journey. eBay will also not be able to track your shipping performance which will result in a whole string of problems for your selling account, for example, being flagged for non-compliance with shipping policies.

laptop showing examples of what to key or not key

List of eBay recommended shipping services

It is up to you as the seller to choose your shipping service, but eBay recommends using shipping services with valid A-Scan recording and end-to-end tracking solutions, so you and your buyers can have peace of mind. Here is a list of these services:

Shipping services

Remember, having end-to-end tracking services for all your packages is the only sure-fire way to protect yourself from INR cases and bad ratings. If you do not have tracking proof, the ruling will almost always fall towards your buyers.