My personal motto is ‘Operate with Excellence’, and all my team members are strong advocates of this practice as well.
For example, procuring the merchandise is my responsibility. And I make sure I procure surplus parts locally and internationally to offer quality and price variety to my customers.
After the merchandise has been delivered; they will be tagged, tested and recorded in the store’s inventory system.
We have a strict SOP in our operations structure.
Firstly, all parts whether brand new or surplus, are inspected and tested for Quality Control extensively.
Secondly, a full-time professional photographer will ensure that the items are photographed clearly and from multiple angles.
This is done so that our customers can see all the important details such as serial and part numbers.
It’s an important step to ensure that customers know exactly what they are buying. This minimises items returned cases due to wrong specifications.
Thirdly, items are then labelled with a unique warehouse code for easy future retrieval, packed in a protective layer, categorised based on their use and finally, stored in our warehouse.
By doing all this, we achieve three objectives - to make certain our items are in excellent condition, ship ready and ensuring that the right items are always sent out to buyers.
Finally, the items are then listed correctly and accurately on eBay. Additional checks are made to ensure there are no duplicate listings.