The eBay Resolution Centre is a resolution platform that is easy, secure and readily available to everyone in the eBay community.
This is where you or your buyer go to open cases, communicate and resolve problems.
Think of it as a central communication hub where you and your buyer(s) can have a heart to heart in a civilised manner with eBay acting as a neutral third party.
Also, communicating via eBay’s Resolution Centre means you’ll have a black & white record of everything that transpired. This will protect your eBay Seller Performance Standards should you be the one in the right.