Ideally, it’s great for business if you can eradicate INAD requests. Here’s what you can do to prevent them:
1. Be meticulous with your item description. Always assume that buyers are more intelligent than you. These are individuals who have most likely done their research before committing to a purchase with you, so you would do well to be transparent about your product.
Learn how to do this efficiently here
2. Don’t forget item specifics! This appears at the top of your item description, and provides a quick and easy summary of your item to buyers.
3. Great photographs should not be misleading. The basic requirement is to upload clear, high quality images of your item from multiple angles; but it is also important to note that you should not heavily edit your images as to distort the item’s colour or exaggerate its size.
4. Include clear return and refund policies. Be crystal clear and transparent to prevent things from becoming unpleasant.
5. Avoid selling products with high rates of manufacturing flaws. As the saying goes, if it isn’t broken, don’t fix it. But if it is, don’t sell it.
6. Do no not sell counterfeits. As sellers, you have the sole responsibility over the items you advertise. At eBay, any item that infringes someone’s copyright or trademark is considered unauthorised in our listing guidelines and will be removed promptly.
7. Ensure all items and parts are included and correct before shipping them off. If the item comes with 15 bolts, make sure all 15 are sent. Even with just 14, it would count as a legitimate INAD request if the buyer demands for a replacement or return.