Case Resolution

Keeping your Seller Performance Standards spotless and sparkling may seem like hard work. Don’t worry. We at eBay have your back. Keep reading to learn more about Defects and how to prevent them.

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Understanding Defects & Defect removal (Coming Soon)

A defect has a big impact on your seller performance standards. And that’s a big NO-NO. No worries, we are here to help you understand defects and how to remove them.

The Resolution Centre (Coming Soon)

This is the communications HQ where you can talk to your buyer and work out any issues. It’s safe and convenient for both parties.

Dispute Management: Item Not Received Cases

What do you do if the item does not reach your buyer? All you need to know about managing INR cases.

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Dispute Management: Prevent Item Not Received Defects

The best thing for an eBay seller is to have a squeaky clean record. Need some help maintaining your good seller standard?

The 3 Step Process

Dispute Management: Item Not As Described Cases

Oh no! The item was delivered to the buyer Not As Described. So how do you resolve this issue?

Dispute Management: Prevent Item Not As Described Cases

Like INR, INAD cases count as a defect. Learn how to prevent this and keep polishing that shiny clean record!